Operational Excellence

Culture | Leadership and Change Management | Operational Excellence | Visual Management and Control System (VMCS)

Businesses Need to Start Benchmarking Like Sports Teams
ByKeith Yeater September 29, 2021October 7, 2025

Toyota and Danaher are just a couple of companies that are held up as examples of world-class operating systems and best-in-class lean organizations. While there is much to learn from these companies, I contend business can learn as much by benchmarking good sports teams. In fact, most average sports teams have exceeded some of the…

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Operational Excellence | Problem Solving/Quality

A Practical Approach to Problem Solving
ByKeith Yeater August 30, 2021January 23, 2026

By David Hoffman, Guest Blogger | August 20, 2021

SOLUTION AREA: Operational Excellence, Program and Project Management, Leadership and Change Management, Supply Chain, Acquisitions and Integration

There is no shortage of advice on how to solve a problem. However, for anyone in a position of responsibility—from a CEO to a floor supervisor—the real challenge becomes which problem to solve first.

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Culture | Leadership and Change Management | Operational Excellence

Do Not Confuse Confidence with Competence
ByKeith Yeater July 23, 2021February 2, 2026

By Keith Yeater | July 23, 2021

SOLUTION AREA: Operational Excellence, Program and Project Management

Life is full of examples where people have confused confidence with competence. Too often in business and industry, the consequences can be long lasting.

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Operational Excellence

How to get product and services to flow—Take friction out of the process
ByEd Hoffman June 24, 2021February 2, 2026

By Ed Hoffman | June 22, 2021

SOLUTION AREA: Operational Excellence, Program and Project Management

I am often asked to tour factories and provide opinions regarding the overall productivity and state of operations. Being a student of Lean principles and having a background in industrial engineering, I can quickly analyze and perform the detailed work to calculate answers.

Read More How to get product and services to flow—Take friction out of the process
Culture | Operational Excellence | Visual Management and Control System (VMCS)

Bottom-up Metrics Approach
ByJorge Sandoval June 4, 2021February 2, 2026

By Jorge Sandoval | June 2, 2021

SOLUTION AREA: Operational Excellence, Leadership and Change Management, Acquisitions and Integration

As companies move forward with strategic planning, we often find disconnects between their goals, the actions or plans to achieve those goals, and the metrics used for tracking the performance of those actions.

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Culture | Operational Excellence

Overcoming the “Institutionalized Excuse”
ByKeith Yeater May 11, 2021February 2, 2026

By Keith Yeater | May 11, 2021

SOLUTION AREA: Operational Excellence, Leadership and Change Management, Acquisitions and Integration

When we hear the phrase “Customer-Supplier Relationship,” the first thing they tend to think about is external suppliers. We find that regardless of industry, many of our clients have poor relationships with external suppliers, yet this is just the tip of the iceberg.

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Operational Excellence | Supply Chain

Break Down the Walls: Enhancing Customer-Supplier Relationships
ByKeith Yeater September 15, 2020February 2, 2026

By Todd Hanlin | September 15, 2020

SOLUTION AREA: Operational Excellence, Leadership and Change Management

When we hear the phrase “Customer-Supplier Relationship,” the first thing they tend to think about is external suppliers. We find that regardless of industry, many of our clients have poor relationships with external suppliers, yet this is just the tip of the iceberg.

Read More Break Down the Walls: Enhancing Customer-Supplier Relationships
Operational Excellence

How to Effectively Ramp Fast
BySteve Dowzicky August 28, 2020February 2, 2026

By Steve Dowzicky | July 09, 2020

SOLUTION AREA: Operational Excellence

While we are living in difficult times, eventually we will return to full capability, and the number one question from our customers will be: “How fast can I get my deliveries?” Being able to ramp in a safe and quick manner has several dimensions to it, and not understanding those and their interactions can lead to instability.

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Leadership | Lean | Operational Excellence

The most dangerous phrase in today’s manufacturing—“We Leaned it out.”
ByEd Hoffman June 23, 2020February 2, 2026

By Ed Hoffman | June 19, 2020

SOLUTION AREA:Operational Excellence

As many of us already know, Lean is a term that depicts broad concepts within world class operations developed by Toyota following WWII. Over the past two decades, I’ve often heard leaders from different industries describe their successes by stating something along the lines of: We’ve Leaned out our factories. It’s a phrase that seems benign, yet it’s one of the most dangerous phrases a leader can use. Why? What’s wrong with this phrase?

Read More The most dangerous phrase in today’s manufacturing—“We Leaned it out.”
Operational Excellence

Managing Manufacturing Operations Remotely
ByBryan Ward June 19, 2020February 2, 2026

The COVID-19 pandemic has impacted nearly every facet of our lives, particularly, our work lives. Keeping operations “up and running” is a concern for almost every business across the country. The pandemic has forced most businesses to determine which roles can be done remotely and which need to be done on-site. For manufacturing businesses, this…

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