Is the Quality Revolution Dead?

By Todd Hanlin | May 21, 2020

SOLUTION AREA: Transform & Operational Excellence

Strong quality culture leads not only to higher customer satisfaction, but it also drives employee engagement, lowers costs, and improves efficiency throughout an organization. While it’s not as easy as flipping a switch, there are some key steps that can drive sustainable change.

Change Leadership: How to Be Effective

Within Competitive Business Solutions (CBS), we actively debate over the difference between “Change Leadership” and “Change Management”. This debate plays out in industry. In fact, I would go as far as to say that most executives practice Change Leadership but stop short of requiring or driving the necessary tactics of Change Management, thus leaving their […]

Training the Workforce for Improved Performance

A manufacturer of wings and supporting aerostructures was experiencing high rates of employee attrition, which impacted delivery deadlines and revenue goals while compromising important customer relationships. An intensive CBS engagement helped the supplier implement a robust workforce training program, significantly reduce product defects and rapidly improve on-time delivery rates.