You Get What You Measure – False
Many companies that are looking to start a Continuous Improvement program know that they need to drive improvement but are unsure of where to start.
-
- Culture | Leadership and Change Management | Operational Excellence | Visual Management and Control System (VMCS)
Businesses Need to Start Benchmarking Like Sports Teams
Toyota and Danaher are just a couple of companies that are held up as examples of world-class operating systems and best-in-class lean organizations. While there is much to learn from these companies, I contend business can learn as much by benchmarking good sports teams. In fact, most average sports teams have exceeded some of the…
-
A Practical Approach to Problem Solving
SOLUTION AREA: Operational Excellence, Program and Project Management, Leadership and Change Management, Supply Chain, Acquisitions and Integration
There is no shortage of advice on how to solve a problem. However, for anyone in a position of responsibility—from a CEO to a floor supervisor—the real challenge becomes which problem to solve first.
-
Do Not Confuse Confidence with Competence
SOLUTION AREA: Operational Excellence, Program and Project Management
Life is full of examples where people have confused confidence with competence. Too often in business and industry, the consequences can be long lasting.
-
Overcoming the “Institutionalized Excuse”
SOLUTION AREA: Operational Excellence, Leadership and Change Management, Acquisitions and Integration
When we hear the phrase “Customer-Supplier Relationship,” the first thing they tend to think about is external suppliers. We find that regardless of industry, many of our clients have poor relationships with external suppliers, yet this is just the tip of the iceberg.
-
Break Down the Walls: Enhancing Customer-Supplier Relationships
SOLUTION AREA: Operational Excellence, Leadership and Change Management
When we hear the phrase “Customer-Supplier Relationship,” the first thing they tend to think about is external suppliers. We find that regardless of industry, many of our clients have poor relationships with external suppliers, yet this is just the tip of the iceberg.
-
Equipping Your Team: 5 Steps to Leadership-Driven Employee Engagement
SOLUTION AREA: Leadership and Change Management
Whether we want to admit it or not, people are an organization’s most significant asset. The current world environment has made it even more difficult to retain talent, so finding ways to enhance job satisfaction and employee loyalty through employee engagement is critical.
-
Total Quality Management: Is the Quality Revolution Dead?
SOLUTION AREA: Transform & Operational Excellence
Strong quality culture leads not only to higher customer satisfaction, but it also drives employee engagement, lowers costs, and improves efficiency throughout an organization. While it’s not as easy as flipping a switch, there are some key steps that can drive sustainable change.
-
Discipline Counts: Raising the Bar for Lead Time, Cost Savings and Throughput
CBS Consulting worked with a private equity client to greatly improve their operational performance for a recently acquired company. The company was previously family-owned and a quality leader in their industrial equipment market. After our initial assessment, we targeted production costs, production lead time, and capacity/throughput. Additionally, the company lacked several basic business disciplines, like:…
-
5 Ways to Reduce Employee Turnover
SOLUTION AREA: Leadership and Change Management
In 2018, workplace turnover reached an all-time high. According to a published report by Compdata, turnover hit 19.3%, with a 22.9% increase since 2014. The report indicated a variety of reasons why employees had left their workplaces, with some of the most common issues being “unsupportive managers,” “a lack of training and development” and “decreased opportunities for advancement.”
