When a Tier-2 aerospace company with 14,000 employees across 62 locations faced mounting pressure on margins, cash flow, and growth — along with declining customer satisfaction — its leadership didn’t ignore the challenge. They took action. By engaging CBS Consulting, they showed the foresight to bring in a partner who could help accelerate improvement.

Together, CBS and company leadership deployed a comprehensive continuous improvement system, anchored by training, coaching, and tactical initiatives. More than 300 employees were developed as change leaders, 800+ improvement events were launched, and the company quickly delivered results: $150M in improved cash performance and $68M in first-year savings.

Lesson: Strong leadership isn’t about having all the answers — it’s about knowing when to act, who to partner with, and how to lead transformation forward.