The ICU at Salina Regional Health Center was experiencing low employee morale and significant daily overtime due to the extensive monitoring needs of the patients along with the way the mandatory shift transfer meetings were occurring at the end of each shift. For the ICU to run effectively, hospital leadership decided that a Lean Six Sigma project was warranted to improve both areas.
A CBS client manufactures extremely complex and high tolerance product while operating in a very competitive market with high delivery demands from its customers. In this case, the company was under severe cost pressures as profitability and cash flow were not meeting corporate expectations. Additionally, their customers’ volumes were increasing, and they were not able to keep up.
SOLUTION AREA: Change Management and Leadership
Organizational success during significant change is dependent on several factors. Assigning the ‘right’ leader to drive that change is one of the most critical factors. Transformational leaders must have the ideal mix of competencies in leadership and business.
Read on to find out the key components that can help ensure successful change.
SOLUTION AREA: Transform & Operational Excellence
Strong quality culture leads not only to higher customer satisfaction, but it also drives employee engagement, lowers costs, and improves efficiency throughout an organization. While it’s not as easy as flipping a switch, there are some key steps that can drive sustainable change.
Within Competitive Business Solutions (CBS), we actively debate over the difference between “Change Leadership” and “Change Management”. This debate plays out in industry. In fact, I would go as far as to say that most executives practice Change Leadership but stop short of requiring or driving the necessary tactics of Change Management, thus leaving their…
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