Leadership Sets the Standard
A few months ago, I worked with a client that had done everything right — on paper. The leadership team rolled out a new continuous improvement system with clear goals, strong messaging, and full commitment. But something wasn’t clicking. When we visited the floor, it was clear: leaders weren’t present. The system wasn’t visible in […]
Why CI Efforts Don’t Last
Most organizations launch continuous improvement (CI) with energy. There are kickoff events, training programs, and leadership speeches about the importance of change. But six months later? Silence. The boards stop getting updated. The problem-solving cadence slips. The energy fades. And frontline employees go back to the way things were before. So what happened? The Hardest […]
Overcoming the “Firefighting” Mentality: The 5-Step Approach to Proactive Process Improvement
You’ve been there. I’ve been there. We’ve all been there. It’s all too easy for organizations to slip into a perpetual state of crisis management. When problems arise – and they inevitably will – the knee-jerk reaction is often to hastily apply a Band-Aid solution and move on to the next urgent issue. This “firefighting” […]